Symbl.ai

Symbl.ai is a platform designed to enable enterprises to build real-time AI agents and derive analytics from voice, video, and chat conversations. It offers a suite of APIs and SDKs for developers to integrate conversation intelligence into their applications.

Key features:

• Real-time AI Agents: Build and deploy AI agents that can understand context, follow multi-turn logic, and take actions across systems.
• Multimodal Interactions: Tap into voice, video, and text interactions in real-time.
• Nebula LLM: Fine-tune and build real-time RAG use cases with Nebula LLM and Embeddings.
• Pre-built UI: Ready-made agents and experiences for product builders to quickly implement and customize for specific CX workflows.
• Unified Conversation Intelligence: Transform unstructured voice and text into structured insights automatically.

Use Cases:

• Realtime Assist: Providing timely support to frontline workers by generating responses, detecting intent, and analyzing sentiment.
• Voice Agents: Automating Q&A on inbound customer calls with personalized responses.
• Call Score: Generating quality scores for multi-party calls based on custom criteria.
• Live Sentiment Analysis: Analyzing and measuring speaker sentiment about specific topics.
• Compliance: Real-time alerts for gaps in adherence to compliance policies.