Symbl.ai is a platform designed to enable enterprises to build real-time AI agents and derive analytics from voice, video, and chat conversations. It offers a suite of APIs and SDKs for developers to integrate conversation intelligence into their applications.
Key features:
- Real-time AI Agents: Build and deploy AI agents that can understand context, follow multi-turn logic, and take actions across systems.
- Multimodal Interactions: Tap into voice, video, and text interactions in real-time.
- Nebula LLM: Fine-tune and build real-time RAG use cases with Nebula LLM and Embeddings.
- Pre-built UI: Ready-made agents and experiences for product builders to quickly implement and customize for specific CX workflows.
- Unified Conversation Intelligence: Transform unstructured voice and text into structured insights automatically.
Use Cases:
- Realtime Assist: Providing timely support to frontline workers by generating responses, detecting intent, and analyzing sentiment.
- Voice Agents: Automating Q&A on inbound customer calls with personalized responses.
- Call Score: Generating quality scores for multi-party calls based on custom criteria.
- Live Sentiment Analysis: Analyzing and measuring speaker sentiment about specific topics.
- Compliance: Real-time alerts for gaps in adherence to compliance policies.
